Privacy Policy

At Opticlon Technologies, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our products and services, or communicate with us.

Opticlon Technologies is an India-based technology company providing web development, mobile and desktop applications, Shopify solutions, custom software, SaaS products, and technology services.

By using our website or services, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us or information that is automatically collected when you use our website or services.

Information you provide

Depending on how you interact with Opticlon Technologies, this may include:

• Name
• Email address
• Phone number
• Company or business name
• Business address
• Account information
• Billing information
• Information submitted through contact forms
• Information provided when requesting a quotation or service
• Information shared with our support team

Information collected automatically

When you visit our website or use our services, we may automatically collect certain technical information, such as:

• IP address
• Browser and device information
• Operating system
• Approximate location
• Pages you visit
• Date and time of access
• Referring website
• Usage and interaction information
• Error and diagnostic information

2. How We Use Your Information

We use the information we collect to operate and improve our business and services. This may include:

• Providing our products and services
• Responding to enquiries
• Providing customer support
• Preparing quotations and proposals
• Managing customer accounts
• Processing payments
• Developing and improving our websites, applications, and software
• Maintaining security and preventing misuse
• Troubleshooting technical issues
• Sending important service-related communications
• Sending promotional communications where permitted
• Complying with applicable laws and regulations

We collect and use information only for legitimate and relevant purposes.

3. Shopify Applications

Opticlon Technologies may develop and operate applications for Shopify merchants.

When you install or use one of our Shopify applications, the application may access information from your Shopify store based on the permissions required by that application. Depending on the application, this may include:

• Store information
• Merchant information
• Product information
• Inventory information
• Order information
• Customer information
• Customer contact information
• Store configuration information

The information accessed depends on the specific Shopify application you use. We use Shopify data only as necessary to provide, maintain, secure, support, and improve the relevant application and services.

We do not sell Shopify merchant or customer data.

4. Client Data

When providing custom software, website, application, or Shopify development services, our clients may provide us with information belonging to their customers, employees, or users.

We process such information only as reasonably necessary to provide the services requested by the client, maintain the relevant software, provide technical support, maintain security, or comply with applicable law.

Clients are responsible for ensuring that they have the appropriate rights, permissions, and notices required to provide such information to us.

5. Cookies

Our website may use cookies and similar technologies to improve your experience. Cookies may help us:

• Keep our website functioning properly
• Remember your preferences
• Understand how visitors use our website
• Analyze website traffic
• Improve website performance
• Maintain security
• Support marketing activities where applicable

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. How We Share Information

We may share information with trusted service providers when necessary to operate our business or provide our services. These may include:

• Cloud hosting providers
• Payment processors
• Email and communication providers
• Analytics providers
• Customer support platforms
• Software and infrastructure providers
• Security providers
• Professional advisors
• Contractors working on our behalf

We may also disclose information when required by law, legal proceedings, government authorities, or when necessary to protect our rights, users, property, or security.

We do not sell your personal data to third parties.

7. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. Depending on the service, these measures may include:

• Access controls
• Authentication
• Secure cloud infrastructure
• Encryption where appropriate
• Security monitoring
• Software updates
• Restricted access to personal information
• Backup and recovery procedures

However, no online service or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable Indian law.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

9. Your Privacy Rights

Subject to applicable Indian law, you may have rights regarding your personal information, including the right to:

• Request information about the personal data we process
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related complaint or grievance
• Exercise other rights available under applicable Indian data protection laws

To exercise your rights, contact us using the details provided below. We may request reasonable information to verify your identity before processing a request.

10. Consent

Where required by applicable Indian law, we will obtain appropriate consent before processing personal information based on consent. You may withdraw your consent where applicable.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the information is necessary to provide those services.

11. Children's Privacy

Our services are primarily intended for businesses and general users. We do not knowingly collect children's personal data except where permitted and handled in accordance with applicable Indian law.

If you believe that we have collected a child's personal information improperly, please contact us.

12. Third-Party Services

Our website and services may contain links or integrations with third-party websites and platforms. These may include payment providers, Shopify, analytics services, cloud providers, communication platforms, and other technology services.

Third-party services operate under their own privacy policies. We recommend reviewing their privacy policies before providing personal information to them.

13. International Data Processing

Although Opticlon Technologies is based in India, some of our technology and service providers may process information outside India.

Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable Indian laws and requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

15. Governing Law

This Privacy Policy is governed by the laws of India.

Our privacy practices are intended to comply with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and regulations.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.