24/7 Website Maintenance & SLA Support
Proactive uptime monitoring, security patching, and dedicated engineering support
Overview
Ensure your critical web applications and e-commerce stores stay online, secure, and up-to-date with Opticlon's dedicated SLA maintenance packages. Our proactive engineering team monitors server telemetry 24/7, applies monthly security updates, and provides guaranteed incident response times.
Technical Capabilities
24/7 Real-Time Telemetry & Monitoring
Synthetic uptime checks, SSL validity alerts, and error log tracking.
Guaranteed SLA Response Times
15-minute emergency response times for critical production downtime.
Bi-Weekly Dependency & Security Patching
Keeping React, Next.js, Node, and npm packages secure and up to date.
Point-in-Time Database & File Backups
Automated daily off-site backups stored securely on AWS S3.
Dedicated Engineering Hours
Monthly allocated developer hours for minor feature requests and UI enhancements.
Monthly Performance & Security Reports
Transparent monthly health reports detailing uptime, security scans, and recommendations.
Problems We Solve
Unexpected Site Downtime During High Traffic
24/7 real-time synthetic monitoring and automated failover routing.
Outdated Dependency Vulnerabilities
Bi-weekly automated npm/python dependency patching and security vulnerability scans.
Slow Incident Response from Internal Team
Guaranteed 15-minute SLA incident response time with direct developer access.
Lack of Regular Data Backups
Automated daily point-in-time database and file asset backups with 1-click restore.
Our Process
Infrastructure & Telemetry Onboarding
Connecting server metrics, domain DNS, error tracking (Sentry), and uptime monitors.
Security Baseline Audit
Scanning codebases for known vulnerabilities, outdated dependencies, and SSL configs.
Automated Backup Configuration
Setting up point-in-time database and media asset snapshots on isolated cloud storage.
Continuous Maintenance Sprints
Applying bi-weekly updates, reviewing error logs, and performing small UI enhancements.
24/7 On-Call Telemetry
Continuous monitoring with immediate engineer dispatch for unexpected outages.
Pricing
Proactive uptime monitoring and monthly security patch updates for business websites.
- 24/7 Uptime Monitoring
- Monthly Security Patching
- Daily Automated Backups
- 4-Hour SLA Response
Comprehensive SLA support with allocated monthly development hours.
- 1-Hour Emergency SLA
- 10 Dev Hours / Month
- Bi-Weekly Security Audits
- Staging Environment Care
Dedicated lead engineer, 15-minute response SLA, and 24/7 incident response team.
- 15-Min Critical SLA
- 25 Dev Hours / Month
- Dedicated Senior Engineer
- Custom Disaster Recovery Plan
Frequently Asked Questions
What qualifies as an emergency under your SLA?
Any event causing site downtime, checkout failure, data corruption, or critical security compromise.
Can unused monthly dev hours roll over?
Yes, unused development hours roll over for up to 60 days under our Professional and Enterprise plans.
Do you support sites not built by Opticlon?
Yes! We complete an initial system audit before onboarding third-party codebases into our maintenance program.
Related Services
Performance & Core Web Vitals Audit
Aggressive speed optimization, asset compression, and database query tuning
Fractional CTO & Cloud Architecture
Strategic tech direction, cloud infrastructure planning, and engineering leadership
Enterprise Custom Web Development
Bespoke Full-Stack Web Architectures Engineered for Extreme Speed, Zero-Trust Security, and Unrivaled Enterprise Scale
Technology Stack
- Sentry
- Datadog
- UptimeRobot
- AWS S3
- GitHub Dependabot
- Vercel
- PagerDuty
Ready to get started?
Book a free technical scoping session with our senior engineering team.
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